Conflict Strategies

            In addition to running a childcare facility, I work evenings as a home healthcare specialist. Six months ago, the program coordinator (pc) resigned and another was hired 5 months later. Under the previous pc, if a day off was needed, it was our responsibility to find someone to cover the shift; if no one was available then we would call the pc. Well, recently I needed a day off, got my shift covered, notified the mother of my client of the change and thought everything was okay.
           Later, I got word that the new pc came to the house that night and was upset that I was not there. I was told he was upset because he was not aware of the switch for that day.
          The conflict from his perspective is that I should have made him aware of the change; from my perspective I was not aware of the change in protocol so I did it the way it was previously accepted. Although, I was told he was going to have a conversation with me, it has not happened yet (It’s been over a week now). So, I would have to say the conflict is unresolved.
         However, even though he has not contacted me; because I know it caused a problem, I will notify the program coordinator next time. I would label this action as cooperative strategy because it benefits our working relationship and serve mutual rather than individual goals (O’Hair & Wiemann, 2013).

 Reference

O'Hair, D., & Wiemann, M. (2012). Real communication: An introduction. 

NewYork:Bedford/St. Martin's.